Delivery Policy

Delivery & Pickup Policy

At Terracotta Bakehouse, every order is prepared with care to ensure your gift arrives beautifully and on time. All order shall be delivered between 10th - 20th December.

Delivery Areas

  • We currently offer delivery within Kuala Lumpur and Klang Valley.

  • Delivery availability will be shown at checkout based on your address.

Delivery Lead Time

  • Please place your order at least 3 days in advance to allow for preparation and packing.

  • During peak seasons (festive periods, holidays, large corporate orders), additional lead time may be required.

Preferred Delivery Date

  • We currently do not provide this services. 

  • While we do our best to fulfil requested dates, delivery times may vary due to traffic, weather, or courier conditions.

Pickup Option

  • Self-pickup is available at Terracotta Bakehouse, Pavilion Hilltop during operating hours.

  • You will be notified once your order is ready for collection.

Important Notes

  • Prices are not included in parcels meant for gifting.

  • Please ensure recipient details (name, phone number, address) are accurate to avoid delays.